Return Policy

A standard product may be returned within 30 days after delivery. For an order delivered in multiple shipments, each item's 30-day window begins on that item's actual delivery date. Opening packaging for reasonable inspection does not by itself eliminate return eligibility.

The product must remain unused, uninstalled, complete, undamaged, and in its original condition and packaging. A 15% restocking fee applies to approved ordinary customer-choice returns worldwide.

1. Contact service@heckler.com with the order number and return reason.
2. Wait for an approved Return Merchandise Authorization (RMA) and shipping instructions before sending anything.
3. The RMA expires 10 business days after issuance unless Heckler extends it in writing. Tender the authorized product to the return carrier before it expires.

Returns sent without an RMA or after the RMA expires may be refused or returned at the customer's expense.

For an ordinary customer-choice return, the customer pays return shipping and bears return-transit risk until Heckler receives the product. Use of trackable and insured return shipping is strongly recommended. Original outbound shipping is non-refundable.

An international ordinary return must be shipped with return-side duties, taxes, brokerage, customs charges, and other import fees prepaid so Heckler receives it without charges. If Heckler is assessed those charges, it may deduct them from the refund or invoice the customer.

Duties, taxes, brokerage, customs charges, and other import amounts from the original international order are refundable only to the extent Heckler actually recovers them, unless law requires otherwise or the return results from Heckler error or an approved covered warranty claim.

Heckler inspects returned products before issuing a refund. If a product is missing hardware or accessories, damaged, excessively handled, or returned with missing or damaged original packaging, Heckler may reduce the refund by the reasonable actual costs of missing parts, repair, refurbishment, or replacement packaging, in addition to the 15% restocking fee.

For a wrong product, other Heckler error, or approved covered warranty defect, Heckler generally pays reasonable authorized return shipping and associated return-import costs if the customer follows Heckler's instructions. Warranty eligibility and remedies remain governed by the Warranty Policy.

Read the Warranty Policy

Before production begins, cancellation generally may be allowed, less specifically incurred, nonrecoverable custom-material, engineering, vendor, or processing costs. After production begins, the product is non-cancelable and non-returnable except for Heckler error, covered warranty obligations, or non-waivable legal rights.

“Production begins” means Heckler or its suppliers have started fabrication, customization, finishing, printing, textile application, assembly, procurement of non-stock materials or components, or other order-specific work.

Customer approval of proofs, drawings, configurations, colors, logo artwork, or similar production specifications authorizes Heckler to begin production. If Heckler produces correctly to an approved customer specification, an error originating in customer-supplied information does not create a return or refund right.

Refused deliveries are governed by the Shipping & Delivery Policy and may be treated as unauthorized returns. Return freight, storage, duties, brokerage, redelivery, and other resulting costs may be deducted or charged, subject to the severe-damage exception in that policy.

Read the Shipping & Delivery Policy

A signed negotiated agreement or Heckler quote may establish additional or different return terms for a reseller, integrator, distributor, enterprise, or wholesale order. Otherwise, this policy applies.

For return help, contact service@heckler.com.